Onsite support is a customer support and live chat platform designed to help e-commerce businesses provide instant assistance to their customers. The platform allows businesses to engage visitors on their website through live chat, automated responses, and ticketing systems, ensuring quick resolution of customer enquiries to boosting satisfaction.
Onsite Support integrates easily with e-commerce platforms like Shopify, WooCommerce, and Magento, offering businesses the tools they need to manage customer interactions efficiently. It provides features such as automated chatbots, real-time support, and analytics, enabling businesses to streamline their customer service operations and enhance the overall user experience.
The platform is trusted by businesses across various industries to improve customer service and drive sales by providing timely support, and offers a solution that ties into Amazon, but that Amazon doesn’t offer directly.
Melody partners with Onsite to make it easier for brands to manage queries, complaints and product support issues, reducing returns and boosting customer satisfaction. We will work with brands to implement the best solution.
