Cookies & Privacy


Use of Cookies

We may use cookies to distinguish you from other users of our website, to provide you with a good experience when you browse our website and to allow us to improve our site.

A cookie is a small file of letters and numbers stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. In common with many other websites, we use Google Analytics for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:


_gaRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.
Used by Google Analytics to throttle request rate
_gid_gidRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.
IDEIDEUsed by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.
test_cookietest_cookieUsed to check if the user’s browser supports cookies.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies (e.g. analytical/performance cookies), over which we have no control.

Most browsers are set to automatically accept cookies. You may be able to block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access or use all parts of our website with maximum performance/functionality.

Privacy Policy

This privacy policy relates to your use of our website, The terms of this policy apply in addition to any other privacy terms that might apply to you from time to time (e.g. by virtue of your status as a customer, supplier or employee of ours).

We treat all the personal data provided by you with the utmost care and security. Any details you give will remain confidential and will only be disclosed where lawful – such as where disclosure is made at your request, with your consent or where we are legally obliged to do so.

We reserve the right to make changes to this policy from time to time including as may be necessary or desirable to reflect any changes in: (i) the ways in which we gather and process personal data; data protection legislation or guidance; or (iii) best practice. We will endeavour to notify you of such changes but you are advised to check for an updated version of this policy each time you use our website.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

What personal information do we collect?

We collect information about you when you sign up to our marketing communications, register your interest in working with melody, or give us feedback. We also collect information when you access our website, about your use of the website and how you arrived at it in the first place. This can include data which is processed automatically through our use of cookies (see our cookies policy above), what links or adverts of ours you’ve viewed or clicked on to reach us, or any search terms you’ve used. We can also see which pages of our website have been visited by you and for how long. All this information helps us to tell what content is popular so we can prioritise it.

We don’t process any special categories of personal data, any information about criminal convictions and offences, or any information about children under the age of 13. Please ensure that you do not provide us with any such data using the contact form on the website.

How do we use your information?

We collect information about you to facilitate a specific transaction you have requested and, if you agree, to let you know about content and any of our services that we think may be of interest to you. We may also email you if there is a problem with comments you have posted on our website. If you are not opted into our marketing communications, we use this information to understand the sorts of content you are interested in, to understand our customers better and optimise future campaigns.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

What’s the lawful basis for our use of your information?

Where you have signed up to our mailing list or otherwise consented to receive marketing communications, our lawful basis for processing your personal data will be your consent. You may withdraw that consent at any time by contacting us. You will usually also be given the ability to unsubscribe from different types of emails by following the unsubscribe link displayed at the bottom of the email. The withdrawal of your consent shall not affect the lawfulness of processing based on consent before withdrawal or the lawfulness of processing based on other lawful grounds as set out below.

For other types of communications, our lawful basis may be different. For example, if we are processing your personal data to provide you with a product or service that you have requested then our lawful basis will be the performance of a contract or our legitimate business interests. We may also process your personal data where to do so is necessary to facilitate compliance with a legal obligation (e.g. to notify you about changes to this policy).

If you have any questions in relation to the lawful basis for any particular processing activity, please Contact Us.

Will you pass my information onto other companies?

Melody complies with its obligations under the Data Protection Act 2018 and the EU General Data Protection Regulations 2018 (GDPR) relating to the holding of personal data. Any details you give will remain confidential and only be disclosed as set out below, or where disclosure is made at your request, with your consent, or where we are legally obliged to do so.

As noted in our privacy policy, we use Google Analytics to provide insight as to the use of our website. However, we do not share any information with Google which can identify you personally.

Where lawful, we may share personal data with our parent company (Simpson Mahoney Parrock Limited) and other group companies and partnered companies (together, “Affiliates”) in order to provide our goods and services to you.

We may also share your personal information with third parties where we are required to do so by law or regulation (such as in connection with an investigation of fraud or other legal enquiry) or in connection with other legal proceedings (including where we believe that your actions violate applicable laws, any terms of use governing our website or any other arrangement between us, or any usage guidelines for specific products or services, or threaten the rights, property, or safety of our Company, our users, or others).

We do not transfer any of your personal data outside of the EEA.

How long will we keep this information about you?

We will keep personal information for no longer than is necessary for the purposes described above, and to meet any legal or contractual obligations. Notwithstanding any timelines for holding personal data that melody might generally apply, you may express your own preferences and choices at any time.

How do we keep your information secure?

We protect your information by using technical and administrative security measures (firewalls, data encryption, physical and administrative access controls to the data and servers).

How do I express my preferences and choices?

You can change your mind and opt out of receiving further communications from us and/or change your communication preferences at any time by writing to us at:

Melody Agency,
Runway East Bloomsbury,
24-28 Bloomsbury Way,

United Kingdom

Your rights

Subject to any conditions or requirements set out in the relevant data protection legislation and guidance, you may have some or all of the following rights in relation to the personal data we hold about you:

  • the right to request a copy of your personal data held by us;
  • the right to correct any inaccurate or incomplete personal data held by us;
  • the right to request that we erase the personal data we hold about you;
  • the right to request that we restrict the processing of your data;
  • the right to have your personal data transferred to another organisation;
  • the right to object to certain types of processing of your personal data by us; and
  • the right to complain (please see the final paragraph of this policy).

Please note however that these rights are not absolute in all situations and may be subject to terms and conditions. We cannot therefore guarantee that any request from you in connection with the rights set out above will be agreed to. For further information, or to see if you can exercise any particular right, please contact us at:

Melody Agency,
Runway East Bloomsbury,
24-28 Bloomsbury Way,

United Kingdom

Links to other sites

The links to other sites on the Internet are purely to allow you to access more information on related topics. Melody does not endorse, or accept any responsibility for, information contained in any such sites or for the fact that such sites may not be available at all times.

Questions and complaints

For all questions or complaints about this policy, we would appreciate the chance to deal with your concerns before you approach the relevant data protection authority. Please contact us in the first instance using the details set out above.

You have the right to make a complaint at any time to the relevant supervisory authority for data protection issues, which in the UK is the Information Commissioner’s Office (ICO) (